We accept Visa, MasterCard, PayPal and Debit Visa. For US orders, you must use PayPal to complete your purchase.
Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone at 1-877-565-2626.
Unfortunately, we do not accept these forms of payment, except for large orders from schools or municipalities. In this case, the check has to be received and cashed before we ship the order.
We charge GST and PST tax which will be calculated based on the shipping address of the order. USA and international order will not be charged a sales tax. Shipping charges are also subject to sales taxes. The sales tax rates charged by provinces are as follow: Nova Scotia Alberta British Columbia Manitoba Ontario Quebec Saskatchewan
Once you place the order, you should see a screen thank you for placing your order and providing your order number. You will also be sent an order confirmation email once your order has been received.
We work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information prior to submitting your order. If your order is in a pending status, we may be able to make modifications, shipping changes or cancel your order. Please email us immediately at firstname.lastname@example.org Once an order has been processed, we are unable to change the contents or the shipping method of your order. You will receive an email advising you the order is being prepared. Once an order has been shipped, address corrections may be possible depending on the destination of the package and the shipping company policies. Additional fees may apply.
Orders generally take 1 business day for processing and may be subject to payment verification. For next day and second day delivery order should be placed by 12:00pm for same day processing. Outside Halloween, we may be able to accommodate processing after the 12:00pm cut-off. Please contact customer service and they will advice you. If the billing address does not correspond to the billing address of the credit card your order may incur delay for payment verification.
Tracking and Delivery
Once an order has shipped out, we will send you a cash sales email with the tracking number for your package. Simply click on the link and it will take you to Fedex or Canada Post website where the order can be tracked.
When a package is refused or undeliverable, the shipping company will charge us for the return delivery cost. If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs. If you would like to have your package re-shipped, please contact customer service to coordinate shipping. If you would like to cancel your refused/undeliverable order, you will be responsible for return shipping costs and a 10% restocking fee will be deducted from your refund to cover the cost of processing your order.
You can sign up using the fields on the product page to be notified if an Out of Stock item comes back in stock.