Contact Us

If you have any comments, suggestions or a general inquiry, please feel free to contact us in the manner that is most convenient to you. We love to hear your comments on our products, service, website and shopping experience. So don't be shy!


For information on our shipping charges, delivery timetable and the international locations that we serve, please refer to our Shipping Policy: Click here for Shipping Policy .

For information on Returns and Exchanges, order tracking, payment options and pricing, please refer to our Company Policies: Click here for Company Policies .

For answers to frequently asked questions, refer to our FAQ section: Click here for FAQ section.


Oya Costumes is an online costume business. We do not have a store and it is not possible for customers to visit our warehouse. However if you are located in the Montreal region, you can pick up your order directly at our warehouse once the order has been processed. Without exception, all orders have to be placed and paid through the website before being processed and picked up at the warehouse. For our warehouse address and location, refer to the Warehouse Pick up section in Shipping Policy: Click here for Shipping Policy .

To contact us by e-mail, click on the following link: customerservice@oyacostumes.com. Every effort will be made to respond to you within 2 days. In October, we receive tremendous number of inquiries so your understanding is greatly appreciated.

You can also call us at 1-877-935-3242 or in the Montreal Region at 514-935-3242.